Privacy Policy

1. Data Controller

The controller of your personal data is Monodrip, operating in Romania. Contact:hello@monodrip.com.

2. Data We Collect

a) Data you provide

• Name, email, address, phone number (optional)
• Order details and payment information (processed securely by third parties)
• Account information if you create an account
• Support messages, reviews, return requests

b) Data collected automatically

• IP address, device & browser type
• Pages viewed, time spent, referring sites
• Cookie and tracking identifiers

c) Cookies & trackers

We use essential cookies plus analytics (Google Analytics) and advertising cookies (Meta Pixel). Where required (EU/UK), we request consent before setting non-essential cookies.

3. Legal Bases (GDPR/UK)

• Contract: to process orders, payments, shipping
• Consent: marketing, non-essential cookies
• Legitimate interests: improve site, prevent fraud
• Legal obligations: accounting, tax, consumer law

4. How We Use Your Data

• To process and deliver orders
• To manage accounts and customer support
• To send marketing emails (with consent)
• To improve site functionality and performance
• To run and measure advertising campaigns
• To detect and prevent fraud or abuse

5. Sharing Your Data

We share personal data only when necessary:

• Payment processors
• Shipping and logistics providers
• Analytics (Google Analytics)
• Advertising partners (Meta Pixel)
• Hosting and technical services

We do not sell personal data in the traditional sense. Some advertising tools may be considered a “sale” or “sharing” under California laws (see California rights).

6. International Transfers

Data may be transferred outside Romania/EU/UK (e.g., to US-based processors). We use approved safeguards such as Standard Contractual Clauses when required.

7. Data Retention

We keep data only as long as necessary for the purposes described: order records, legal compliance, dispute resolution, and account history.

8. Your Rights (EU/EEA & UK)

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

Contact:hello@monodrip.com

9. California Privacy Rights (CCPA/CPRA)

• Know what personal information is collected
• Request access or deletion
• Correct inaccurate information
• Opt out of “sale” or “sharing” of personal information (Meta Pixel & ad cookies may fall under this category)
• No discrimination for exercising rights

Submit requests via:hello@monodrip.com

10. Marketing Emails

You may unsubscribe at any time using the link in our emails or by contacting us.

11. Children's Privacy

We do not knowingly collect data from children under 13 (or under 16 in EU/UK).

12. Security

We use reasonable technical and organizational measures to secure data, but no online system is perfectly secure.

13. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the website implies acceptance of changes.

14. Contact

Email:hello@monodrip.com